Frequently asked questions

A dashboard for merchants to organize the evidence they submit in response to a payment dispute: order records, shipping details, customer communications, and a draft response letter, all in one place.

No. Disputivo provides administrative assistance to help you organize evidence — it is not legal or financial advice, and it does not guarantee any dispute outcome. The evidence readiness score reflects how complete your checklist is, not your odds of winning.

Not yet. Direct integrations with payment and commerce platforms are planned for a future release. Today, you log dispute details manually.

Your account and dispute data are stored in a database with row-level security, meaning only your authenticated account can read or modify your own disputes. See the Privacy Policy for details.

It's a transparent, points-based score showing which checklist items you've completed and which are still missing, based only on the checklist for that dispute's reason. It measures evidence completeness, not the likelihood you'll win.

Yes. The Free plan includes unlimited disputes and every current feature, at no cost. See the Pricing page for details.

Yes. Open any dispute you own from the dashboard to edit its details or status, or delete it entirely from the dispute's overview page.

Not yet — each account is single-user today. Shared team access is planned for the Pro plan.

Send us a message on the Contact page and we'll get back to you.